Privacy Policy

We may collect the following types of information:

• Account information — name, email address, password (hashed), role (attendee, organizer, ambassador), and profile details you choose to provide.
• Order and ticket information — events purchased, ticket types, order totals, buyer name and email, optional phone number (for SMS notifications where enabled), and check-in status.
• Guest checkout data — if you buy tickets without an account, we collect the contact details you provide to fulfil your order and send tickets.
• Organizer and event data — event details, payout information, team members, and verification documents where required.
• Usage data — pages visited, device type, browser, IP address, and similar technical logs used for security and analytics.
• Communications — messages you send us via contact forms or support email.

We use your information to:

• Create and manage your account
• Process ticket orders and deliver confirmations
• Generate and validate QR tickets for event entry
• Send transactional emails (order confirmations, ticket delivery, password resets)
• Send SMS notifications where you have provided a phone number and opted in
• Enable organizers to manage events, attendees, and check-in
• Process payments and organizer payouts
• Respond to support requests
• Improve Platform security, performance, and features
• Comply with legal obligations

We do not sell your personal information. We may share data with:

• Event organizers — when you buy a ticket, the Organizer receives the information needed to manage the event (e.g. name, email, ticket type, check-in status).
• Service providers — trusted third parties that help us operate the Platform, including:
  • Supabase (database and authentication)
  • Resend (transactional email)
  • Fygaro (payment processing)
  • Vercel (hosting)
• Legal requirements — when required by law, court order, or to protect rights, safety, and security.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Order and ticket records may be kept for accounting and audit purposes even after an event has concluded.

We implement reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and secure authentication. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications (transactional emails will still be sent)
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@tixago.net. We will respond within a reasonable timeframe.

Tixago is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Tixago is based in Jamaica. If you access the Platform from outside Jamaica, your information may be transferred to and processed in Jamaica or other countries where our service providers operate.

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated date. We encourage you to review this policy periodically.

For privacy-related questions or requests, contact us at support@tixago.net or visit our contact page.

Jandy eServices · 10 Shortwood Road, Kingston 8, Jamaica